- Xerox’s difficulties with its managed services division is detailed in article in Rochester & Democrat newspaper of Rochester, NY:
- Xerox Corp.’s Services business is built largely from its $6.4 billion acquisition of services firm ACS in 2010
- “has not been running smoothly on all cylinders”
- “Its revenues fell short of expectations in 2013, and are doing so again this year, with its government health-care business one big trouble spot”
- “Profit margins have been dropping”
- “And there have been high-profile misfires, like Nevada firing the company earlier this year from running its state health insurance exchange.”
- “is doing everything from hiring more salespeople to putting more money into training.”
- “And it is fundamentally changing how Xerox Services works — essentially putting in a new operating system that revolves around offerings aimed at different industries, instead of building something brand new for each individual client.”
- Xerox issues with managed services contract in California detailed in article in the Voice of Orange County newspaper:
- “Just over a year after securing approval of a whopping $132 million contract to upgrade county government phone and computer networks in Orange County, Xerox Corp. is being accused of failing to deliver.”
- “County management and labor leaders alike are alarmed, pointing to months-long installation delays and likely cost overruns in excess of $13 million.”
- “I can tell you that [the county’s information technology department] met with Xerox the week of Nov. 3., that some open technical issues were resolved, but the meetings did not go as well as we would have liked,” said county spokeswoman Jean Pasco
- “County workers are often having to step in to do critical work when Xerox employees don’t show up, according to the county’s main employees union.”
- “The project continues to be behind schedule. County employees are repeatedly required to perform work that Xerox should be performing,” said Jennifer Muir, the assistant general manager of the Orange County Employees Association, while publicly confronting county supervisors from the speaker’s dais at last week’s public meeting.
- “In fact, there are times when Xerox doesn’t even show up, and county employees just have to pick up the load,” Muir said.
- Under the five-year deal, Xerox is set to run the networks for nearly all of the county’s 17,000 desktop computers and 17,125 land line phones, and update phones to voice-over-IP technology.
- Union officials also said the voice-over-IP systems could be implemented by existing county employees, thus saving taxpayers tens of millions of dollars.
- Union officials have claimed the supervisors were influenced by tens of thousands of dollars in political contributions from Xerox, its lobbyists and their clients – a charge they adamantly deny.
- Xerox announced it won contract from the CRD at the City of Boise, Idaho, which included EFI Digital StoreFront web-to-print solution as well as production color and monochrome devices.
- Xerox announced it has named Al Varney as the new president of its operations in Canada, replaced by Mandy Shapansky.
- Xerox announced it won contract from the CRD at Geneva College of Beaver Falls, PA. Details:
- Decision makers went on VIP trip to Xerox’s facility in Rochester, NY
- Replaced Canon equipment
- Included Xerox Color J75 production color system, Xerox D110 production b/w system and WorkCentre 7775 color MFP
- Xerox, which has sourced most of its products from Fuji for 52 years, had a relationship where it did not try to sell its Xerox-branded goods into the Asia-Pacific market, where Fuji markets the products under their own name.
- This relationship has changed as Xerox announced it will market the Impika production color inkjet product in the Asia Pacific market
- Fuji makes its own production color inkjet product, but Xerox does not relabel it, instead it purchased Impika of Franch, a competitor of production color inkjet technology.
- Now the products will compete head to head
- Xerox announced it would relabel more Samsung product, by launching the WorkCentre 3215, 3225 and 4265 models featuring:
- A4 B/W laser MFPs
- 27ppm, 29ppm and 55ppm respectively
- 4265 model replaces the 4260 model
- Based on Samsung SCX-6555
- Base MSRP of $3199
- Drum life of 100,000 pages for $190
- Toner cartridge choices:
- 10,000 page yield for $190
- 25,000 page yield for $300
- 50,000 page yield for $480
- All based on 5% coverage per page
- Max monthly duty cycle of 250K/mo
- Document feeder holds up to 100 originals
- Scans both sides of original at same time
- Top scan speed of 55opm in b/w or color
- Fax board for $799
- 7” color LCD touchscreen display
- Auto duplex
- Comes standard with 520 sheet paper drawer and 100 sheet bypass
- $399 for second 520 sheet drawer
- $1066 for 2100 sheet drawer
- Optional hanging stapling finisher for $799
- Built-in print controller
- Maker unknown
- Does not offer ConnectKey integration solution options
- 2GHz processor
- 2GB RAM
- 320GB hard drive
- 10/100/1000BaseT & USB port
- PCL, PS and XPS print drivers standard
- Scan to LDAP, email, FTP, SMB, home, USB, network
- Xerox features for new A4 b/w 3215 and 3225 MFP models:
- 27ppm and 29ppm
- Replace the 3210 and 3220 models
- Made by Samsung
- MSRPs of $259 and $319
- $53 for toner cartridge with yield of 1500 pages
- $65 for drum cartridge with yield of 10,000 pages
- Max duty cycle of 30,000 pages/month
- Built-in controller
- 600MHz processor
- 256MB RAM
- 10/100BaseT & USB ports
- PCL and PS print drivers
- Fuji’s president, Joseph Yu Shu-cheung, in an interview, stated:
- Transforming its business from selling hardware printing products to providing enterprise information management solutions
- “We have seen the industry go from standalone copiers to multi-function print, copy, scan and fax devices.”
- “Now we are in an era when business needs more than that.”
- “Digital devices, together with document management solutions, are the future”
- “The future office will be increasingly mobile.”
- “Getting documents across different operations can be a huge headache”
- “With cloud service, documents can be accessed anywhere at any time”
- “Our sales staff are trained to provide services to customers”
- “They are not sales people, but also document consultants”
- “We evaluate customers’ requirements in document workflow and then offer solutions for them”
- Sharp Corp is set to sell its U.S.-based solar energy development unit Recurrent Energy to Canadian Solar Inc. for about 30 billion yen ($247 million), the Nikkei business daily said on Sunday.
- Sharp paid $305 million in cash in 2010 to acquire Recurrent Energy.
- Selling the company now would help Sharp to raise capital as it struggles to raise its equity ratio to a healthy level.
- This year, Sharp shut down its UK solar plant and also pulled out of a venture with Italian energy firm Enel SpA to make solar panels and generate solar power. (1 US dollar = 121.4100 Japanese yen)
- Sharp announced it won a managed print services contract from Shelbyville Central School District of Shelbyville, IN.
- Save schools more than $4000/month
- Removed 120 fax machines
- Included install of 43 new MFPs
- Included optional data security kits
- InfoTrends published research on the “B2” digital press market:
- B2 paper size is 500 mm wide and 707 mm long sheet.
- Equivalent size in inches is 19.68″ wide and 27.83″ long
- Claims there are 140 B2 presses in operation worldwide
- The following B2 digital color press products are mentioned:
- Konica Minolta KM-1
- Komori IS29
- Delphax Elan 500
- Fuji JetPress 720
- HP Indigo 10000 & 30000
- Landa S7 & S10
- Ryobi DP760
- Screen TruePress Jet SX
- HP Indigo has 70% marketshare
- General advertising and direct mail are most popular applications for B2 digital
- B2 paper size is 500 mm wide and 707 mm long sheet.
- Lexmark announced it won a managed print services contract from Oppenheimer, a large investment firm, with locations in Centennial, CO and New York City, NY.
- Lexmark launched Perceptive Interact for Google Apps, allowing users to integrate Gmail content info Lexmark Perceptive Content ECM.
- Lexmark announced that Print Audit managed print services software can now be integrated into its “eSF” enabled MFPs.
- X-Rite Inc. announced it will now offer a PANTONE Certified Printer Program, for the commercial print industry.
- Process will begin with an audit conducted onsite by an X-Rite specialist
- Cost not announced
- Fujitsu announced that its scanners are certified to work with Upland Software’s FileBound document management system.
- Hewlett Packard’s Chief Strategy Officer, Mohamed Ali, announced he is leaving to become CEO of Carbonite, provider of cloud backup storage.
- Hewlett Packard was sued by PEMEX, Mexico’s national oil company, claiming that HP paid $1.6 million to bribe Mexican officials to sign off on contracts worth $6 million.
- HP’s CFO, Cathie Lesjak, gave out more info on company’s printer/MFP division last quarter performance:
- Total revenue down 5% to $5.7 billion
- Supplies revenue down 7% to $3.6 billion
- “On the toner side, I think the declines can be attributed to the clones and remands (remanufacturers of toner cartridges) attacking on our aging install base, which we have been fixing over time, but we still have an aging install base?
- Total units down 1%
- Ink revenue for OfficeJet Pro X models up “triple digits”
- Total operating profit up 0.2% to $1 billion
- Samsung making changes due to its declining profits:
- Joongang Ilbo Newspaper reports that executive level positions could be cut by 25%
- Will sell its fiber optics business to Corning Inc.
- Samsung was ordered by the U.S. District Court (Northern District of California) to pay Apple royalties for using Apple’s patents in Samsung Galaxy mobile devices. The patents that Samsung is using include:
- “quick links”
- “slide to unlock”
- “word recommendations”
- Total fee of $6.50 per device to be paid to Apple
- Kodak announced it is reorganizing into 5 divisions:
- Print Systems (includes DigiMaster and Nexpress production systems) – Brad Kruchten, President
- Enterprise Inkjet Systems – Philip Cullimore, President
- Micro 3D Printing and Packaging – TBD
- Software and Solutions – Eric Yves Mahe, President
- Consumer and Film – Steven Overman, President
- Ingram Micro published statistics regarding reasons to implement document imaging into business:
- Of the dollars spent on IT, how much by vertical is spent on technology related to document imaging:
- Healthcare = 55%
- Government = 49%
- Education = 31%
- Finance = 28%
- Legal = 18%
- Accounting = 11%
- Of the dollars spent on IT, how much by vertical is spent on technology related to document imaging:
- Toshiba announced that Tom Walker is now VP of Distribution and Aftermarket Sales for its copier division in North America.
- Toshiba, in a cost cutting move, announced it will combine its thermal/hydro energy division, steam turbine division and nuclear divisions, and renamed; “Toshiba America Energy Systems Corp.”
- IDC reported new data on the large format printer market:
- Year over year growth of 0.6% in 3rd quarter
- 78,000 units shipped last quarter
- 5th consecutive quarter of growth
- Shipment value declined 4% to $782 million
- CAD/Technical market growing by 5.2%
- Graphics market up 3%
- MGI announced it placed a Meteor DP8700XL production color system (based on Konica Minolta bizhub PRESS engine) at Naples Print Source of Florida:
- Will be used for direct mail, marketing materials and envelopes
- IDC estimates that global computer server revenue rose 4.8% in third quarter to $12.7 billion.
- IDC reports info on worldwide hardcopy (MFPs and printers) market in 3rd quarter:
- Shipment value up 3.5% to $14.9 billion
- Unit shipments down 2.3% to 27.5 million
- Print only devices down 6.2%
- MFPs were flat
- Color laser MFPs, from 31ppm-44ppm, up 19.2%
- 45ppm-69ppm b/w laser MFPs up 19.5%
- A4 b/w 31ppm-44ppm MFPs up 12.2%
- A4 b/w 45ppm-69ppm MFPs up 46.9%
- Delphax announced that its new Elan 500 will use a Harlequin print controller developed by Global Graphics.
- Full color inkjet press using Memjet heads
- Top speed of 500ppm
- Ship date and pricing not announced
- IDTechEx published report on 3D printing industry:
- Total consumables market in 2013 was $800 million
- Expected consumables market in 2025 = $8 billion
- Photopolymers
- Thermoplastic filaments
- Thermoplastic powders
- Metal powders
- Sand and binder
- Welding wire
- Plaster
- Future materials could include:
- Electrically conducting materials
- Silicone
- Biomaterials
- Carbon fiber
- Regolith
- Ceramics
- graphene
- Epson launched two new A3 color inkjet MFPs, in attempt to compete with laser systems:
- WorkForce Pro WF-8590 and WF-8090
- Up to 13”x19” paper
- Top speed of 24ppm
- Max duty cycle of 75K/mo
- Recommended volume of 5K/month
- Devices sit on desktop only
- Max paper capacity of 1,830 sheets
- Built-in fax board
- Auto duplex
- Built-in print controller:
- PCL & PS print drivers standard
- 10/100BaseT & USB ports
- Epson announced it will spend 12.3 billion yen to build a manufacturing plant in the Philippines.
- Ricoh announced it placed a Pro C7100X production color toner system at Innovations, a commercial printer in Nagaland, India.
- Used to print cards, photos, brochures, booklets and business cards
- Ricoh announced it won contract to modernize 129,000 post offices in the country of India.
- Ricoh gave out details of its plan for future at its Global Industry Analyst Summit in Tokyo, Japan:
- Transition from a hardcopy device maker to a broader services and solutions provider
- From an office automation product vendor into a one stop business solutions provider
- “Workstyle Innovation” brand to describe the myriad of IT, demographic, economic and cultural changes that are affecting its businesses
- “to turn vision into reality”
- Expand its MFP MIF in developed markets by 2% annually
- Grow is services business by 3% annually
- Plans to double its total revenue between 2014 and 2017
- 2014 marks a “full scale entry” into commercial printing market
- Company has budgeted $1 billion for acquisitions
- Claims to have a global MIF of 4 million devices
- Hopes to launch an SDK (software developers kit) by end of 2014, so that third party company can create optional apps for new Ricoh MFPs that use Google Android platform
- Claims to have 1000 employees in the U.S. that are part of its “Enterprise Services Group”
- Since it acquired MindShift managed IT services from Best Buy, it now has 25 cities where this is deployed
- Okidata announced it won contract to provide MFPs for locations of Crabtree & Evelyn, a beauty and gift retailer.
- Apple engineer, Andrew Carol, announced he has successfully created a printer using Lego parts.
- Recall Holdings, a provider of document storage, announced it spent $77 million to acquire Business Records Management, with locations in PA, OH, WV, NY and MD.
- Simplifile announced it won a document management system contract from Jefferson County offices in Alabama.
- Qualcomm, provider of cell phone technology, announced it purchased CSR of England for $2.5 billion, which makes print controller technology for MFP and printer vendors.
- Kyocera announced it has acquired the Witt Company, a copier dealer that was headquartered in Seattle, WA, with locations in Oregon, southern California and Arizona.
- IDC research on document strategies in healthcare vertical:
- Up to 70% of healthcare workers’ time is spent on documents
- 50% of time working with documents is spent on searching for info
- 33% of the searches are unsuccessful
- Healthline CEO, Dean Stephens, in an interview stated:
- “More than 80% of today’s health data is locked in unstructured formats, such as free-text physician notes, patient histories and hospital admission notes”
- Healthcare facilities need solution that “unlocks the value of unstructured data by aggregating and normalizing all this unstructured information from disparate sources and combining it with structured data, such as problem lists and medications, to produce a more comprehensive view of patient’s health”
- “provide quality information through content that is accurate, approachable and actionable”
- HealthWare Systems announced it won an ActiveXCHANGE document management system contract from Centegra Health Systems of Illinois.
- NextGen announced it won an EHR contract from Gila River Health Care of Sacaton, AZ.
- LRS (Levi Ray Shoup), which markets “follow you” related cost recovery to the healthcare vertical, announced a new interface allowing it to be integrated with Epic EHRs.
- Ricoh announced it has been an authorized reseller of LRS cost recovery systems for healthcare vertical.
- Ricoh is launching a new ”Hospital Information Management System”, offering:
- Remote access
- Quick document search
- Process automation (clinical workflows)
- Security compliance
- Digital archiving
- Human resources management
- CRM
- Pricing not published
- Medical Records Institute published top driving factors for healthcare facilities to use document imaging solutions:
- 3% = improve workflow efficiency
- 85% = improving quality of care to patients
- 1% = share patients records
- 1% = reduce medical errors
- 9% = sharing patient records remotely
- 1% = improving clinical documentation for patient billing
- American Academy of Orthopedic Surgeons published study on cost of patient chart management:
- $5 = cost to pull chart
- $3 = cost to create chart
- $1.75 = cost per square foot to store charts
- $8 = cost to replace lost chart
- Health Level Seven International (HL7) launched the Argonaut Project to create FHIR (fast healthcare interoperability resources) based EHR data sharing across different EHRs.
- eClinicalWorks announced it won EHR contract from Advocate Community Partners.
- Athenahealth announced it won contract from Granite Health Network of New Hampshire.
- Epic announced it won EHR contracts from:
- Lehigh Valley Health Network of Pennsylvania
- Baptist Memorial Health Care of Mississippi
- Meditech announced it won EHR contract from Johns Hopkins Bayview Medical Center of Maryland.
- GE announced that during its Centricity EHR user conference in April, 2015, it will have Melissa Etheridge and LeVar Burton as guest speakers.
- Access Software announced it won an electronic forms solution contract from Lawrence Memorial Hospital of Arkansas.
- The state of Massachusetts announced it has repaid most of the $2.1 million in Medicaid EHR incentives that were incorrectly given to 19 hospitals.
- The Department of Health & Human Services acknowledged that it over reported the number of individuals who signed up for ObamaCare on the fed website by 400,000 people.
- HIPAA/Data Security Breach news:
- FireEye, a data security company, is reported that a cybercriminal group, named “FIN4”, is targeting the healthcare industry to steal PHI.
- FIN4 has targeted over 100 organizations since mid 2013
- Sony Pictures announced it was hacked, with personal information and PHI stolen from employees and customers.
- The FBI believes that hacking group, Guardians of Peace, conducted the crime, and is based in North Korea.
- Total data stolen was 100 terabytes.
- James Kessler was arrested by New York police after he was caught copying the PHI of 97,000 patients onto a portable hard drive.
- University Hospital of Ohio announced that a former employee illegally accessed the PHI of 692 patients. No reason given
- Chagrin Highlands Medical Center of Ohio reported that two computers were stolen from the hospital, containing an unknown amount of patient PHIs.
- Visionworks of Jacksonville, FL announced that a database server was lost following a computer replacement upgrade, exposing the PHI of up to 48,000 patients.
- Northfield Hospital & Clinic of Minnesota notified 2,000 patients that their PHI was exposed after paper records were mistakenly put in dumpster.
- The University of Massachusetts Memorial Medical Center is being sued by a former patient, after hospital notified 2400 patients that their PHI was stolen by former employee who used info to buy cellphones.
- Fransciscan Health Systems of Washington announced that 35 computers and 34 scanners were stolen by a former IT subcontractor, affecting an unknown number of patients’ PHI.
- Markitta Washington and Martez Lear were both indicted in stealing stacks of paper PHI from Henry Ford West Bloomfield Hospital and DMC Harper Hospital in Detroit, MI, and used info to apply for $500,000 in phony tax refunds.
- Highland Cashiers Hospital of North Carolina notified 25,000 patients that their PHI was exposed after an IT subcontractor , TruBridge, made a configuration mistake that opened up PHI to the Internet.
- FireEye, a data security company, is reported that a cybercriminal group, named “FIN4”, is targeting the healthcare industry to steal PHI.
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